Privacy Policy

Privacy & Cookies Policy

Last Updated: September 29, 2026

On-Site Lighting & Survey, LLC, doing business as On-Site Lighting & Survey (“On-Site,” “we,” “us,” or “our”), respects your privacy. This Privacy & Cookies Policy explains how we may collect, use, disclose, retain, and protect personal information when you interact with onsitelighting.com, related webpages, forms, portals, and online features that link to this Policy (collectively, the “Website”), and when information is submitted electronically in connection with an inquiry, project, service request, warranty matter, employment opportunity, or other business relationship.

1. Information We May Collect

Depending on how you interact with On-Site, we may collect the following categories of information:

Contact and identity information, such as name, company, job title, mailing or service address, email address, telephone number, and other contact details.
Inquiry and lead information, including information submitted through contact, quote, request-information, download, newsletter, or similar forms.
Customer, project, property, and technical information, such as project locations, building or facility information, site plans, lighting or electrical layouts, specifications, product selections, photographs, videos, site maps, project documentation, correspondence, and other materials provided in connection with work.
Warranty and service information, such as product or fixture information, model or serial information, descriptions of failures or service issues, photographs, videos, technician/electrician documentation, site maps, purchase or invoice information, shipping information, uploaded files, claim correspondence, and other information reasonably necessary to evaluate, administer, document, or resolve a warranty or service matter.
Business and confidential materials voluntarily provided in connection with a project, which may include business contacts, proprietary documents, facility information, access information or credentials when necessary, and other customer-provided materials.
Employment and recruiting information, such as resumes, employment history, qualifications, contact information, and other information submitted by applicants, prospective employees, employees, contractors, or prospective contractors through the Website or a connected recruiting service.
Communications and preferences, including messages, requests, feedback, marketing preferences, and records of communications with us.
Device, usage, and technical information, such as IP address, browser type, device identifiers, operating system, referring pages, pages viewed, approximate location derived from IP address, interaction data, and similar technical information collected through cookies and related technologies.

Please do not submit information that is not reasonably necessary for the purpose of your interaction with On-Site.

We seek to collect and process personal information that is reasonably necessary and proportionate to the purposes described in this Policy, subject to applicable law.

2. How We Collect Information

We may collect information directly from you; automatically through the Website and related technologies; from your employer, property owner, project contact, contractor, manufacturer, supplier, installer, or other project participant; from publicly available or commercially available sources; and from service providers or business systems used to support our operations.

3. How We May Use Information

We may use information to:

Respond to inquiries, provide information, prepare or support quotes and proposals, and communicate with customers and prospects.
Evaluate, design, engineer, coordinate, supply, ship, install, maintain, troubleshoot, service, warrant, or otherwise support projects, products, and customer relationships.
Administer warranty and service claims, including coordinating with manufacturers, suppliers, installers, contractors, freight providers, and other parties involved in evaluating or fulfilling a claim.
Manage rebates, incentives, utility programs, project administration, documentation, and related operational activities.
Operate, secure, maintain, analyze, personalize, and improve the Website and our business systems.
Measure Website traffic, performance, engagement, conversions, and marketing effectiveness.
Conduct advertising, audience measurement, attribution, remarketing, or retargeting if and when those activities are implemented, subject to applicable law and available privacy choices.
Send newsletters, promotional emails, SMS/text messages, or similar marketing communications when permitted by law and consistent with the consent or preferences applicable to the communication.
Recruit and evaluate applicants and manage employment- or contractor-related communications.
Detect, investigate, prevent, or address fraud, security incidents, misuse, legal claims, or other harmful activity.
Comply with legal, tax, accounting, regulatory, contractual, and recordkeeping obligations; establish or defend legal claims; and protect our rights, property, personnel, customers, and others.

4. Cookies and Similar Technologies

We and service providers may use cookies, pixels, tags, scripts, local storage, software development tools, server logs, and similar technologies to operate the Website and understand how it is used. These technologies may include:

Essential or functional technologies used for Website operation, security, forms, preferences, and core functionality.
Analytics and performance technologies used to understand traffic, usage, errors, engagement, and Website performance.
Advertising and marketing technologies that may be used in the future for conversion measurement, attribution, audience creation, remarketing, retargeting, or delivery of relevant advertising.
Third-party embedded technologies associated with portals, forms, maps, videos, social media, scheduling, warranty systems, or other integrated services.

Providers may include, now or in the future, companies such as Google, Microsoft, Meta, LinkedIn, analytics providers, advertising platforms, form providers, hosting providers, and other technology vendors. The specific technologies used may change over time. Where required by applicable law, we will provide appropriate consent or preference controls for non-essential technologies. Browser settings and certain third-party tools may also allow you to limit or delete cookies, although doing so may affect Website functionality.

5. Email and SMS/Text Marketing

On-Site may offer opportunities to receive newsletters, promotional emails, SMS/text messages, or similar marketing communications. Marketing communications will be sent in accordance with applicable law and the consent or preferences associated with the communication. Marketing emails will provide an appropriate method to unsubscribe, and applicable commercial email campaigns will include sender and postal-address information and honor opt-out requests as required by law. If SMS/text marketing is offered, applicable signup materials will provide required disclosures and opt-out or consent-revocation instructions. Consent to receive marketing communications is not a condition of purchasing goods or services unless expressly permitted by law. Transactional, project, service, warranty, safety, or other non-marketing communications may still be sent when reasonably necessary for an existing relationship or request.

6. How We May Disclose Information

We may disclose information when reasonably necessary for legitimate business and project purposes, including to:

Authorized On-Site employees, management, contractors, consultants, and representatives who need the information to perform their responsibilities.
Manufacturers, suppliers, distributors, electricians, installers, contractors, subcontractors, engineers, project partners, freight and shipping providers, utilities, rebate or incentive administrators, and other parties involved in evaluating, quoting, designing, supplying, performing, supporting, servicing, or warranting a project.
Website, hosting, cloud, form, CRM, email, communications, analytics, advertising, cybersecurity, project-management, storage, recruiting, and other technology or professional service providers that support our operations.
Accountants, attorneys, insurers, auditors, and other professional advisers.
Government agencies, courts, regulators, law enforcement, or other parties when required by law or when reasonably necessary to protect rights, safety, property, investigate wrongdoing, or respond to legal process.
A purchaser, successor, investor, lender, or adviser in connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

7. Sale of Personal Information and Advertising-Related Sharing

On-Site does not sell personal information for money and does not operate a business model based on selling customer or prospect information. Some comprehensive U.S. privacy laws, however, define “sale,” “sharing,” or “targeted advertising” more broadly and may treat certain disclosures through advertising or cross-context behavioral technologies as regulated activity even when no money is exchanged. If On-Site implements technologies that trigger applicable opt-out rights, we will provide the choices required by applicable law.

8. Third-Party Websites, Portals, and Services

The Website may use or link to third-party services, including warranty claim systems, forms, embedded content, social platforms, maps, analytics tools, and other applications. Information you provide directly to a third party may be governed by that third party’s privacy policy and terms in addition to any applicable On-Site practices. We encourage you to review third-party privacy practices. On-Site does not control third-party privacy or security practices.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information in light of the nature of the information and our operations. Business systems are expected to use access controls such as passwords where appropriate, and information may be accessed by authorized personnel and third parties who need it for legitimate business or project purposes. No method of transmission, storage, or security is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business needs, which may include customer and project history, warranty administration, service records, legal and regulatory obligations, accounting and tax requirements, security, dispute resolution, enforcement of agreements, and protection of legal rights. Retention periods may vary by category of information. Information may also remain in backups or third-party systems for a period of time after deletion from active systems.

11. Privacy Rights and Requests

Depending on where you reside and whether a particular privacy law applies to On-Site and the information at issue, you may have rights relating to your personal information. These may include rights to confirm whether we process your information; request access, correction, or deletion; obtain a portable copy of certain information; request information about categories or specific third parties to whom information has been disclosed where required; opt out of certain targeted advertising, profiling, sales, or sharing; withdraw consent where processing is based on consent and withdrawal rights apply; and appeal certain decisions regarding a privacy request. These rights are subject to applicable thresholds, definitions, exceptions, verification requirements, and legal retention obligations.

Minnesota residents acting in an individual or household capacity may have rights under the Minnesota Consumer Data Privacy Act if On-Site is subject to that Act with respect to the relevant processing. Applicable requests may be submitted using the contact information below. We may need to verify your identity and may retain information where permitted or required by law. We will not unlawfully discriminate against you for exercising applicable privacy rights.

To submit a privacy request, contact: [PRIVACY EMAIL]. You may also write to: [MAILING ADDRESS]. We may take reasonable steps to authenticate a request and will respond within the period required by applicable law. If applicable law provides an appeal right after we deny a request, instructions for submitting an appeal will be provided with our response. Where required, we will maintain records relating to privacy requests and appeals for the legally required period.

12. Children’s Privacy

The Website and On-Site’s services are not directed to children. We do not knowingly seek personal information from children. If a parent or guardian believes a child has provided personal information to us, please contact [PRIVACY EMAIL] so we can evaluate the request and take appropriate action consistent with applicable law.

13. U.S. Operations and International Visitors

On-Site currently operates its business primarily in the United States. The Website may be accessible from other countries. If you access the Website from outside the United States, information may be transferred to, processed, and stored in the United States or other locations where our service providers operate, subject to applicable law. Availability of the Website outside the United States does not represent that On-Site offers services in every jurisdiction.

14. Changes to This Policy

We may update this Privacy & Cookies Policy periodically to reflect changes in our Website, technology, services, business practices, or legal requirements. The updated version will be posted with a revised “Last Updated” date. Material changes may be communicated through additional methods when required by law.