OSL manages every warranty claim on every product we install, start to finish. You never have to track down a manufacturer or figure out the paperwork on your own.
When a fixture fails on a property you manage, the warranty process lands on your desk. Identifying the product, locating the original specification, understanding what the manufacturer requires, that process takes time most property managers don't have, and it's not what you were hired to do.
OSL holds the specification, fixture records, manufacturer relationships, and order history for every site we touch. Because we manage the full lifecycle, survey, design, in-house engineering, procurement, installation, and ongoing maintenance, we already know your asset before a claim ever comes in. When an issue is reported, your maintenance vendor submits through our online form. Our warranty team reviews it, confirms what the manufacturer requires, handles the submission, and tracks it through to resolution. You stay informed. The paperwork stays with us.
For REITs and portfolio owners managing properties across multiple markets, that continuity compounds. Our in-house electrical engineers are licensed in all 50 states. Our 400+ contractor network means we can execute and support in any market where you operate. When a property changes hands, the new ownership inherits a site OSL already knows the full specification history, performance record, and fixture documentation without starting over with a vendor who has never seen the asset.
Across a 10 to 15 year asset lifecycle, that institutional knowledge is not a convenience. It is a material advantage. OSL has delivered it across 7,200+ projects nationwide.
How a Warranty Claim Works
Lighting manufacturers don't take a failure report on faith. A claim needs to identify the exact product, tie it to the original order, describe the fault, and show that the failure is a product defect. Without the paper trail, a legitimate defect becomes an out-of-pocket replacement. Here is how it works when OSL installed the system.
Step 1: Report the Issue
Your maintenance vendor or on-site electrician submits the issue through our online warranty form. You don't need to identify the product or find any documentation. We already hold the specification, fixture records, order history, and manufacturer relationship.
Step 2: We Build the Package
Our warranty team reviews the submission and identifies anything missing, such as photos, the fault description, or a voltage confirmation. We follow up with your vendor, compile what the manufacturer requires, and submit the claim.
Step 3: We Track It to Resolution
We track the claim with the manufacturer through to resolution and keep you informed at each step. You stay updated. The paperwork stays with us.
Your Lighting Warranty Partner
One process. One point of contact. All 50 states. Here is what stays with us so it doesn't have to stay with you.
Core Services
Commercial lighting warranty management
Lighting warranty claims
LED lighting warranty service
Outdoor lighting warranty support
Lighting fixture warranty process
Manufacturer warranty claim submission
Documentation and Records
Lighting warranty documentation
Property lighting history and specification records
DLC qualified products warranty
Commercial lighting installation warranty
Fixture replacement after warranty expires
Portfolio and Ownership
Lighting warranty management for national real estate portfolios
Lighting warranty continuity after property acquisition
Lighting due diligence for REIT acquisition
Commercial lighting continuity across portfolio
Institutional knowledge across ownership changes
OSL Value
Full-lifecycle lighting partner
Single point of contact across your portfolio
In-house electrical engineers licensed in all 50 states
400+ contractor network nationwide
7,200+ projects nationwide
25 years of commercial lighting experience
Client Relationships
Property manager lighting support
REIT lighting services
Portfolio lighting management
National commercial lighting partner for institutional owners
Lighting asset management for commercial real estate
Past Projects
One Lighting Standard Across a Grocery-Anchored Retail Portfolio
Past Project: Shipping Dock and Yard Lighting for Overnight Operations
A Grocery-Anchored Parking Field Where Safety and Rebates Were Designed In Together
Exterior and Patio Lighting That Works as Hard as the Sports Bar Inside
The Photometric Redesign That Removed Five Poles and $50,000 From One Project
Even Light Across a Retail Anchor Store Parking Field
Have a Fixture Issue Right Now?
Submit it through our warranty form and our team takes it from there. If you've acquired a property OSL originally lit, or you're not sure whether we installed the system, reach out and we'll tell you what's possible.
